Terms & Conditions
GDPR (General Data Protection Regulations) Policy. (GDPR PDF DOWLOAD CLICK HERE )
What we require
We only collect basic personal information about you, this does not include any “special” types of information or “location” based information. However, this does include name, address, identity documents, email etc.
Why we require it
We need to know your basic personal information to enable us to administer your account and to provide our products and services such as hire, sales or repair which you have requested from us.
What we do with it
All the personal data we hold is used for the provision of our service to you as stated above. WE DO NOT share it with any third party except where legally bound or to counter criminality.
How long we keep it
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed (unless it is in continuous use). Your information that we use for our direct marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
We would, however, like to use your name and email address to inform you of our future offers and similar or new products. This information is not shared with third parties and you can unsubscribe at any time via phone or email. We do not use an automated phone or SMS based marketing.
What are your rights?
If you have any concerns regarding the personal information we hold on being incorrect, you can make a request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal information, you can contact our Managing Director who will investigate the matter.
If you are not satisfied with our response or believe we are using your personal information not in accordance with GDPR you can report your concerns to the Information Commissioner’s Office (ICO).
Managing Director WH Surface Preparation UK Ltd.
these are our standard terms and conditions for the hire and sales of all items.
please download and complete this application form and return to us with a copy of your letterhead to enable us to process your application for account.
All new customers will have to pay in advance on the first hire
W.H. SURFACE Preparation was formed in 2002 to fill a gap in the hire market for a specialized hire company to offer a unique service across the UK for a range of equipment dedicated to the surface preparation market.
And so the creation of our tag line
"If you fail to prepare your surface, prepare for your surface to fail"
From day one, we have striven to ensure we take the time to offer an expert service with a concentration of the correct equipment for the task in hand, combined with expert knowledge of its use and application added to a strong service regime on all items. Following each hire items are fully serviced with sometimes up to a 50 per cent strip down and rebuild to make sure there is less chance of mechanical failure whilst being used- since most contractors work evenings and weekends when everyone else is shut. We always have the back up to make sure someone is available to sort out any technical problems even if it means having to travel to a site 200miles away after hours.
We have also tried to network between contractors and clients and are frequently asked whether we know contractors who could do the job rather than the client doing it themselves - just as we have networked between manufacturers and end users to ensure right product at the right price.
Our client base has grown over the years and you will now find our products are hired by national and local tool hire companies. At the same time, we can offer our customers general hire on a local basis, so if we have a customer who hires a machine from us and travels to a job 100 miles away and then realises they need an alloy tower or something of a general hire nature just one call to us and we can access a hire company within proximity and arrange what they need while they get on with the job.
In the early days we were asked what the “W H” stood for, it means many things but mainly “We Hire” since we are not contractors (as we would upset 50 per cent of our customers who are) and yet with over 15 years in the surface prep hire industry we can offer valuable hands-on experience and pass that on to you. In turn we are always being asked for the names of contractors and looking to add them to our database for future use.
Another important aim of the company was to offer add-on products and ancillary items to give customers a full service from the start of a job or project where a surface had to be removed using blasters, planers, grinders, scabblers and strippers prior to new coating or covering being applied, but then hire of mixing, spraying and application equipment to apply the coating, followed by use of scrubbers, sweepers polishers and biodegradable chemicals to keep the surface looking good.
We have always tried to offer a nationwide delivery service either through our own dedicated vans (which are enclosed large space hi-top vehicles fitted with state of the art sat-nav, computer tracked, one-ton capacity integrated folding ramps yet are economical to run and comfortable for our drivers) that helps us maintain an excellent cost-effective service - so to get equipment to London or Birmingham next day before 12 can cost as little as £125.00. Additionally, we can offer to our experienced contractors a next day pallet service for less than £120.00 helping to keep their costs down. We also use parcel companies to send smaller attachments and accessories around the UK for less than £20.00.
BOOKINGS & RESERVATIONS
All confirmed reservations and bookings are non-refundable.
RETURNS FOR CREDIT
Any diamonds either plates or blades can only be credited up to a maximum of 60 days after invoice in a clean and unused state
SAVINGS THROUGH HIRE
One major saving is that most of these machines can cost several thousand pounds to buy and need regular preventive maintenance to keep them fully operational, whereas they can be hired at a fraction of the cost from us. Customers also have the advantage that if it breaks down or stops working we can swap it usually the same or next day and when they are finished using it we clean, service, test, and store it ready for next user.
Should customers want to buy equipment, we advise them on the correct choice and in most cases refer them back to the manufactures or when we sell them a machine we offer the service that should the machine break down, they can hire one from us the same or next day at a greatly reduced rate while we inspect and advise what is wrong with theirs. If it is found to be covered under warranty they may get the costs covered and can be assured that we will give back the item in a better condition than when we had it following our in house policy of only allowing clean machines in our building and to be worked on.
If you buy a machine from a manufacturer or other agent all you will get is an RTB (return to base) warranty and so you could lose the machine for several days and would have to hire one in (hopefully from us).
We currently employ experienced staff across all 4 sites in the UK including myself and my co-director who offer many years of experience within the hire industry from workshops and transport to hire desk and administration.
Our staff are very flexible and are able to operate within various roles in the business to make sure all departments are kept operational - from our service staff who can also do technical deliveries, to hire desk staff who can service our equipment.
Being the founder of the company (over 15 years ago) and having over 25 years experience in the hire business with many roles from sales manager, depot manager, plant manager and general manager for a variety of market leaders, I have a greatly varied role at W.H., from Technical Director which involves being able to read the job being requested, convert it into an approx price to hire with plenty of technical literature and instructions, then visit the job and advise best use and practices, train and certify operators to managing the direction internally on a technical and financial level to ensure the company maintains its standing in the market place.
My role is supported by my co-director Mark Gater who, with over 30 years in same industry, looks after the sales, marketing and general ops of the business. Since joining the company a few years ago his job has been to give the company its corporate colours and identity to make sure the name looks the same across all mediums, his aim is to make sure we remain available and reliable and offers a service second to none.
Between us we are constantly updating our websites, marketing our products and giving great technical advice on the full range of equipment.
Our wide variety of equipment ranges from the smallest hand tool to the largest ride on scrubber with vast stocks of diamonds and blades to chemicals and coatings - just about everything you would need to keep your surface prepared, cleaned, coated, and maintained, we try to keep a minimum of 3 machines available which is some cases means we have a core stock of 15 to 20 machines. We currently have the largest stock of SPE Floor blast machines for hire in the uk with over 10 machines on the fleet as well as selective specialist machines that very few if no one else hires out, such as ride on tile strippers, DFG700 grinders and 3 phase floor saws to name a few.
We can arrange a site visit ( at a cost) where we come along with a selection of equipment to establish which works best for you and leave it there for hire with the knowledge that it does work.
Using our technical website and the full details enclosed therein on machines, approximate daily coverage as well as full prices, you can easily get a quote on what your surface preparation costs will be.
Some of our equipment can be technically challenging and may fail in inexperienced hands. We, therefore, offer to instruct your workers on site or at your premises,
We operate from 4 sites in the UK Newport which is head office is 4000sqft facility and where our central call center is based , it handles all calls to our broadcast numbers for all sites across the UK so we endeavor to offer a full range of surface preparation equipment across the UK and this is supported by our 4500sqft Manchester operations based at the busy Trafford park we can deliver and collect to most of the north west and north east of the uk within few hours of a call, this site has been operational since 2013 and has a full team of three persons and well-stocked trade counter and warehouse, then we have a large premisis at Milton Keynes where a 5000sqft building holds a large warhouse, workshop and trade counter facility, again this supports our customers in the east of the uk and has regular deliverys to London, oxford Cambridge and Leicester with easy access to the midlands and east Anglia, we have opened another large industrial unit in july 2018 at dudley in west midlands to cover and assist the company in its support of its hire fleet from there.
Using modern technology, keeping control of costs and investing in the core equipment of our business as well as searching out new markets and new opportunities have helped us greatly in getting through the economic recession. We have invested in a world leader Orion software (Sirius) in a hire industry computer system which is based in Canada but has many varied users across the globe where a combination of backgrounds constantly feedback to ensure the system is at the leading edge of technology.
With this system, we can offer immediate hire and sale quotations which can be emailed to you within seconds. They can easily be converted into reservations that give us the daily operational needs and then quickly converted into hire contracts and delivery, pick up slips and finally invoices all of which can be emailed immediately. Furthermore, it also gives us our workshop and fleet information which has helped us invest almost £1000,000 in our hire fleet equipment and accessories.
We have a technical website that we update on daily basis to make sure that all visitors have up to date info on the machine with they're estimated work rate and prices, we also have a great youtube page where we try to upload as many videos of actual jobs being carried out. Also we use other media sites such as twitter and linkedin.
We have also offered to purchase from our customers any unwanted equipment for surface preparation and after refurbishment either resold them to other contractors. Additionally, we have identified our vehicle fleet to be modern and are fitted with internal loading ramps and are tracked 24/7 so we can advise you when and where they are at any time to help deliver our goods safely and on time.
We have invested in our workshops and are happy to be members of the HAE and have the SAFEHIRE certificate for all sites to make sure it can handle the variety of equipment by daily testing using modern PAT testers with printers to computerized service records that are completely traceable and help keep track of any or all work carried out after each hire.
Looking to the future, our ambition is to have a network of depots across the UK in most major cities: all within a few hours of each other, all offering the same level of availability, reliability, and service, on a local basis with national support. We want to be the first choice for contractors, factories, construction sites, end users and most equipment and coating manufactures.
We are constantly searching for new ways to make hiring the right equipment with the right accessories affordable and achievable to current and future customers. This will involve looking at geographical areas where we could benefit from having remote satellite branches to give better service to our customers and save them time and money, but all controlled from a central point so it is just 'one call does it all'.
We use the support of our equipment manufacturers such as SPE who can offer on-site or in house sales and technical training on their full range of surface preparation equipment.
The hire of surface preparation equipment can be less than 25 percent the cost of a job and yet can have the biggest impact on a coating failure or having to redo the same surface on a regular basis, so regardless of whether you spend £500 or £5000 on your choice of coating just remember our tag line:
"If you fail to prepare your surface to prepare for your surface to fail"